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All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
You can choose to pick up your order at our store: 164 Main Street, Essex MA, 01929.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 3 business days. We will send you an email when your order is ready along with instructions.
You can pick up your order during store hours or email us to arrange a time to pick up your order. Please have your order confirmation email with you when you arrive.
We offer international shipping to Canada. At this time, we do not ship to any other countries.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pon is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at pontheonlinestore@gmail.com with your name and order number, and we will look into it for you.
UPS will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes.
If shipping to a P.O. box your order will be sent via the United States Postal Service.
We have a 14-day return policy, which means you have 14 days after receipt to return your order for store credit or exchange only.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pontheonlinestore@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pontheonlinestore@gmail.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item is damaged please send us photos of the damage.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, we will issue you a store credit or you can exchange your item for something new :)
